Frequently Asked Questions

Why do I get a Java error when I try to start the Guru?
Make sure you have the most recent version on Java.

You can go to to get the most recent version.

If you have any anti-virus software please turn it off and see if you can start the Guru.

If you are able to start the Guru with the anti-virus off then you will need to find out how to add the Guru to the exception list with your anti-virus software.

If this does not help please open up a ticket.

 Last updated Wed, Jan 8 2014 12:00am

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